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Tech Support Hell: It Gets Worse - The Watchtower of Destruction: The Ferrett's Journal
August 24th, 2003
01:24 pm


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Tech Support Hell: It Gets Worse

76816909: We will send you a copy of that email to your mail box.
76816909: So please provide us with your mail id
Ferrett: My email address is theferrett@theferrett.com, but this is an FTP issue
Ferrett: This was supposed to be done yesterday. Was it?
Ferrett: I am NOT AUTHORIZING further work to be done on our dollar when it may have been done already
Ferrett: So was it done at all, or do you know?
76816909: Please let us know your mail id so that we will update you.
Ferrett: Again? Theferrett@theferrett.com

Ten minutes go by

Ferrett: I see no update.
76816909: Please provide your mail id so that we will mail you the updates.
Ferrett: theferrett@theferrett.com
Ferrett: Do you see that?
Ferrett: Theferrett@theferrett.com
Ferrett: Theferrett@theferrett.com
Ferrett: Theferrett@theferrett.com
Ferrett: Did that come through?
76816909: no we did not get it and we were waiting for that.
Ferrett: Have you sent these updates? I do not see them yet.
76816909: We did not get your mail id yet.
Ferrett: I've posted it here five times
Ferrett: I will do it again right now:
Ferrett: Theferrett@theferrett.com
Ferrett: Did you see that in between "right now" and "Did you see that,
Ferrett: Or is there an error?
Ferrett: Please respond, thank you
76816909: No we cant see your mail id.
Ferrett: theferrett at theferrett dot com
Ferrett: Do you see that?
76816909: No
Ferrett: What is your phone number?
Ferrett: I apparently have to call
Ferrett: Hello?
76816909: hold on please.
76816909: 1-800-518-2008

So the kicker: I call, and this technofuckwipe didn't even give me his number. He gave me someone else's number, who knew nothing about this. God DAMN, I am going to have to work harder on killing people with my psychic mind powers.

Current Mood: frustratedfrustrated

(9 shouts of denial | Tell me I'm full of it)

[User Picture]
Date:August 24th, 2003 10:51 am (UTC)
*laughs* Sorry. I'm not laughing AT you..I'm laughing at the years I was on the other end of the phone calls and messaging.

I did IT and tech support for years and I am constantly amazed at how stupid alot of computer users are.
After reading this, I must marvel at how stupid TECH SUPPORT can be.

Hang in there, Ferrett.

[User Picture]
Date:August 24th, 2003 04:06 pm (UTC)
No, the techs are frequently lazy and don't double-check their work. Gah.
[User Picture]
Date:August 24th, 2003 11:02 am (UTC)
as in the dilbert Comics which you feel you must live some days

Must Resist erge to use fist of death
[User Picture]
Date:August 24th, 2003 11:04 am (UTC)
Jesus christ. When you use a cut, I should know it'll be bad.
Date:August 24th, 2003 02:48 pm (UTC)
Are you sure that you were given the right number? Because this sounds awfully stupid on behalf of tech support if so. It sounds like someone pulling one over on you and laughing about it on the other end.
[User Picture]
Date:August 24th, 2003 04:05 pm (UTC)
No, this was an actual guy. When the day is done and the dust settled, I will post the full details and you will realize that this guy is about average for WebAuthorities.
Date:August 24th, 2003 08:31 pm (UTC)
That's both funny as hell and very depressing/disturbing at the same time.

There's nothing quiet like people for stupidity is there?
[User Picture]
Date:August 25th, 2003 04:57 am (UTC)
I hope you don't mind; I submitted this to the "War Stories & Other Tickets" forum at The Chronicles of George. If you go to their main page you'll discover "George" was a particularly un-helpful and massively clueless Level-1 help desk rep. This guy makes George look competent.

If you go, look for "The most frustrating level-1 tech support person ever."
[User Picture]
Date:August 25th, 2003 05:10 am (UTC)
No problem. This looks like an entertaining site; I'll have to browse at some point...
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